Terms and conditions

Terms & Conditions

Made by Marie Designs

Welcome to Made by Marie Designs.
By placing an order, you agree to the following terms and conditions.

 

1. Handmade & Personalised Items

All items are handmade and many are personalised or custom-made to order. Due to the handmade nature of products, slight variations in colour, placement, fabric pattern and finish may occur. This makes each item unique.

 

2. Personalised Orders

Customers are responsible for checking:

  • spelling
  • dates
  • names
  • colours
  • sizes
  • custom details

before confirming an order.

Made by Marie Designs cannot accept responsibility for errors supplied by the customer once production has begun.

 

3. Memory Keepsakes & Supplied Clothing

When supplying clothing or fabrics for memory keepsakes:

  • all items should be clean before posting
  • customers should ensure treasured items are packaged securely

While every care is taken when handling sentimental items, Made by Marie Designs cannot be held responsible for:

  • existing wear or weakness in fabrics
  • damage caused by delicate, aged or unstable materials
  • items lost or damaged in transit

Some fabrics may not be suitable for keepsakes due to stretch, wear, thickness or delicate construction. If any concerns arise, options will always be discussed before work begins.

 

4. Turnaround Times

Turnaround times may vary depending on:

  • order size
  • seasonal demand
  • custom requirements

Estimated times are provided where possible but may occasionally change.

 

5. Payments

Full payment may be required before work begins on personalised or custom orders.

Orders will not be started until payment has been received unless otherwise agreed.

 

6. Cancellations & Returns

Under UK consumer law, personalised and custom-made items are generally exempt from cancellation and return rights unless faulty.

Due to the personalised nature of products:

  • returns
  • exchanges
  • cancellations

cannot usually be accepted once work has started.

If there is an issue with your order, please get in touch as soon as possible and every effort will be made to help.

 

7. Colours & Photographs

Colours may appear slightly different depending on:

  • screen settings
  • lighting
  • fabric availability

Product photographs are for illustration purposes only.

 

8. Safety Information

Many products are decorative keepsakes and are not intended as toys.

Children should always be supervised where appropriate.

 

9. Intellectual Property

All photographs, designs, wording and content belonging to Made by Marie Designs remain the intellectual property of the business and may not be copied or reproduced without permission.

 

10. Contact Information

If you have any questions regarding your order or these terms, please get in touch via the Contact page on the website.